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NHTSA recall · Reported May 21, 2025

Ram Promaster recall 2025: A software error in the security gateway module may cause the rearview camera image…

NHTSA campaign 25V330000, reported May 21, 2025. Chrysler (FCA US, LLC) is the manufacturer. Below is what the recall says, how to check your own vehicle, and how a recall can matter to a lemon law claim.

Vehicles affected235,640
Models and yearsRam Promaster 2022–2025, Braun RAM Promaster 2023
ComponentBack over prevention › Sensing system › Camera
NHTSA campaign25V330000
Manufacturer's number40C
Quick answer. A recall by itself does not make a vehicle a lemon. It matters when the repair does not fix the problem after reasonable attempts, or when the manufacturer cannot complete the repair in a reasonable time. The rules differ by state. This is general information, not legal advice.

What is the defect?

Chrysler (FCA US, LLC) is recalling certain 2022-2025 Ram ProMaster vehicles. A software error in the security gateway module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

What is the consequence?

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

What is the manufacturer's remedy?

Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 40C.

Vehicles covered

  • Ram Promaster, 2022–2025
  • Braun RAM Promaster, 2023

Is your vehicle included?

  • Find the 17-character VIN on the driver-side door jamb sticker or at the base of the windshield.
  • Enter it on NHTSA's recall lookup at nhtsa.gov/recalls. It shows open recalls for that exact vehicle.
  • Or ask any dealer for the make. A recall repair costs you nothing.

How this recall can matter to a lemon law claim

A recall repair counts as a repair attempt when the same problem keeps coming back. Keep every repair order, with the dates the vehicle went in and came out, because days out of service can count toward your state's threshold. If the problem returns after the recall repair, that history is what a claim is built on.

See your state's lemon law rules →

Official source: NHTSA campaign 25V330000. The recall text on this page is copied from NHTSA's recall file.View on NHTSA ›