What is the defect?
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
What is the consequence?
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
What is the manufacturer's remedy?
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Vehicles covered
- Jeep Grand Cherokee, 2023–2024
- Jeep Grand Cherokee L, 2023–2024
Is your vehicle included?
- Find the 17-character VIN on the driver-side door jamb sticker or at the base of the windshield.
- Enter it on NHTSA's recall lookup at nhtsa.gov/recalls. It shows open recalls for that exact vehicle.
- Or ask any dealer for the make. A recall repair costs you nothing.
How this recall can matter to a lemon law claim
A recall repair counts as a repair attempt when the same problem keeps coming back. Keep every repair order, with the dates the vehicle went in and came out, because days out of service can count toward your state's threshold. If the problem returns after the recall repair, that history is what a claim is built on.
See your state's lemon law rules →