What is the defect?
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
What is the consequence?
The inability to enter or exit the vehicle in an emergency increases the risk of injury.
What is the manufacturer's remedy?
Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.
Vehicles covered
- Ford Mustang Mach E, 2021–2025
Is your vehicle included?
- Find the 17-character VIN on the driver-side door jamb sticker or at the base of the windshield.
- Enter it on NHTSA's recall lookup at nhtsa.gov/recalls. It shows open recalls for that exact vehicle.
- Or ask any dealer for the make. A recall repair costs you nothing.
How this recall can matter to a lemon law claim
A recall repair counts as a repair attempt when the same problem keeps coming back. Keep every repair order, with the dates the vehicle went in and came out, because days out of service can count toward your state's threshold. If the problem returns after the recall repair, that history is what a claim is built on.
See your state's lemon law rules →