Arbitration Outcomes
When a manufacturer ignores a demand letter or offers an inadequate settlement, formal arbitration is the next step. State arbitration programs vary widely in consumer outcomes — California and New York have historically favorable panels, while states without dedicated programs see more mixed results. The rates below draw from publicly available arbitration panel rulings.
| State | Consumer Win | Settled | Avg. Days |
|---|---|---|---|
| California | 62% | 24% | 38d |
| New York | 58% | 26% | 44d |
| Florida | 54% | 29% | 51d |
| Texas | 51% | 27% | 55d |
| Washington | 49% | 31% | 48d |
| New Jersey | 47% | 33% | 42d |
| Pennsylvania | 44% | 30% | 58d |
| Ohio | 41% | 28% | 62d |
| Georgia | 38% | 29% | 66d |
| Michigan | 36% | 32% | 60d |
Methodology: Estimates based on publicly available state arbitration panel rulings and demand letter outcome data. "Consumer Win" = panel ruled in consumer's favor (repurchase or replacement ordered). "Settled" = case resolved before final ruling, typically a cash payment or partial remedy. Outcomes vary significantly by attorney quality, defect severity, and OEM cooperation. Pending and withdrawn cases not included.